Salesmonk CRM Privacy Policy

1. Introduction

Welcome to Salesmonk CRM ("we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our customer relationship management software and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Company name and job title
• Billing and payment information
• Account credentials and preferences
• Customer data you input into our CRM system

2.2 Gmail API Data

When you connect your Gmail account to our CRM, we may collect:

• Gmail account information (email address, name)
• Email messages for composing, sending, and reading emails
• Email metadata (subject lines, sender/recipient information, timestamps)
• Email attachments (only when you choose to send or process them)
• Gmail labels and folders for email organization

We only access Gmail data when you explicitly authorize us to send emails on your behalf or when you use our email features within the CRM.

2.3 Usage Data

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, access times)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Performance data and error reports

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

• Provide, maintain, and improve our CRM services
• Process transactions and manage your account
• Send you service-related communications
• Respond to your requests and provide customer support
• Ensure the security and integrity of our Service

3.2 Gmail API Data Usage

We use Gmail API data solely to:

• Compose and send emails on your behalf through our CRM interface
• Read and process incoming emails for lead management
• Provide email tracking and analytics within our CRM
• Enable seamless email integration for customer relationship management

We do NOT use Gmail data for any other purposes, including advertising, marketing, or data analysis beyond email functionality.

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Hosting and maintaining our infrastructure
• Processing payments and billing
• Providing customer support services
• Analyzing usage patterns to improve our Service

4.2 Gmail API Data Sharing

We do NOT sell, rent, or trade Gmail API data to third parties. We only share Gmail data:

• With service providers who help us provide email functionality
• When required by law or to protect our rights and safety
• With your explicit consent for specific email-related purposes

All third parties with access to Gmail data are bound by strict confidentiality obligations and only process data for email functionality.

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and penetration testing
• Data Minimization: We only collect data necessary for providing our Service
• Secure Infrastructure: Cloud-based security with redundant systems

Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Data Retention and Deletion

Retention Period: We retain your personal information for as long as your account is active or as needed to provide our Service. We may retain certain information for legitimate business purposes, legal compliance, or dispute resolution.

Account Deletion: You may request deletion of your account and associated data at any time. Upon deletion:

• Your account will be permanently deactivated
• All personal data will be deleted within 30 days
• Gmail API data will be immediately removed from our systems
• Backup data will be deleted within 90 days

Legal Requirements: We may retain certain information if required by law or for legitimate business purposes such as fraud prevention or dispute resolution.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns to improve our Service
• Provide personalized features and content
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: